We want you to be completely happy with your hair extensions.  If you have ordered the wrong product, colour or length, we are happy to offer a store credit in accordance with the conditions below.

• Returns must be requested within 30 days of receiving your order.
  
• Items must be unused, unworn and in their original condition and packaging.
• Hair Extensions must not have been removed from their original packaging, coloured, washed, brushed, cut or altered in any way.
• The customer is responsible for the cost of return postage - we recommend using a tracked postage service as Coco Hair Extensions cannot take responsibility for items lost or damaged while being returned.
• Once your return has been received and inspected, a store credit will be issued for the value of the returned items less the original shipping cost.
  

If an item is returned and is not in its original, unused condition or packaging, the return will not be accepted and no credit will be issued.  In this instance, the purchaser will be responsible for the cost of return postage to have the item sent back to them.

If you believe your extensions have a fault, please email us at info@cocohairextensions.com.au with your order number and photos of videos showing the issue.

We'll assess the issue and provide a remedy.