Privacy Policy
Coco Hair Extensions
Last updated: 19 October 2026
1. About this Privacy Policy
Coco Hair Extensions ("we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit cocohairextensions.com.au (the "Website"), make a purchase, create an account, subscribe to marketing communications or contact us.
By using our Website, you acknowledge this Privacy Policy. Where consent is required by law, we will seek your consent before collecting or using your information for that purpose.
2. Personal Information We Collect
The information we collect depends on how you interact with our Website and may include:
- Contact information: your name, email address, phone number and delivery or billing address.
- Order information: products purchased, order history, delivery details and payment status.
- Account information: login details and information associated with your customer account.
- Customer service information: messages, enquiries, photographs or other information you choose to provide when contacting us, including for product or colour-matching assistance.
- Technical information: your IP address, browser type, device information and information about how you interact with our Website.
- Marketing preferences: your email or SMS subscription status and communication preferences.
Payment information is processed through our payment providers. We may receive payment confirmations and transaction details but do not necessarily receive or store your full payment card details.
Please avoid sending sensitive personal information unless it is necessary for your enquiry.
3. How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order, create an account, complete a form, subscribe to marketing or contact us.
- Automatically through cookies and similar technologies when you browse our Website.
- From third-party service providers that help us operate our Website, process payments, deliver orders, provide customer support or manage marketing communications.
If you choose not to provide information necessary to fulfil an order or provide a requested service, we may be unable to complete that transaction or provide that service.
4. How We Use Your Information
We may use your personal information to:
- Process payments and fulfil orders.
- Arrange shipping, delivery and collection.
- Manage your account and order history.
- Respond to enquiries and provide customer support.
- Assist with product enquiries and colour matching.
- Send order confirmations, shipping updates and other transactional communications.
- Send promotional emails or SMS messages where we have the required consent or other lawful basis.
- Improve our Website, products, customer experience and services.
- Maintain website security, prevent fraud and protect our business.
- Meet our legal, tax, accounting and regulatory obligations.
We will not use your personal information for purposes that are incompatible with this Privacy Policy unless permitted or required by law.
5. Email and SMS Marketing
If you subscribe to our marketing communications, we may use your contact details to send information about new products, restocks, promotions, special offers and other Coco Hair Extensions updates.
SMS marketing consent is voluntary and is not a condition of purchasing from us.
You can unsubscribe from marketing emails using the unsubscribe link in the email. You can opt out of SMS marketing using the instructions provided in the message, where available, or by contacting us.
We will action unsubscribe requests within the timeframe required by applicable law. Unsubscribing from marketing will not prevent us from sending necessary transactional communications, such as order confirmations or delivery updates.
For more information about SMS messaging, please see our Mobile Terms of Service.
6. Cookies and Similar Technologies
Our Website may use cookies, pixels and similar technologies to operate the online store, remember preferences, understand website traffic and improve your shopping experience.
These technologies may also be used by third-party service providers for analytics, advertising and marketing purposes, subject to applicable law and your preferences.
You can manage or disable cookies through your browser settings. Some Website features may not function correctly if certain cookies are disabled.
For more information about Shopify's use of cookies, visit:
https://www.shopify.com/legal/cookies
7. When We Share Your Information
We may disclose personal information to third parties where necessary to operate our business, provide our services or meet legal obligations. These parties may include:
- Shopify: our ecommerce platform and website hosting provider.
- Payment providers: to process and verify payments.
- Shipping and fulfilment providers: to deliver your orders.
- Marketing and communication providers: to send emails, SMS messages and manage subscriptions.
- Analytics and technology providers: to help us understand and improve Website performance.
- Professional advisers and government authorities: where reasonably necessary or required by law.
Third-party providers may handle information in accordance with their own privacy policies and contractual obligations.
We may also disclose information in connection with a business sale, restructuring, legal proceedings or the protection of our legal rights, where permitted by law.
We do not sell personal information as a standalone business activity.
8. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia. This may include providers involved in ecommerce hosting, payments, analytics and marketing.
Where applicable Australian privacy laws require it, we will take reasonable steps to address the handling of personal information by overseas recipients.
The countries in which information may be processed will depend on the service providers and systems used by our business.
9. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes and meeting legal obligations.
10. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding. We will handle requests in accordance with applicable law and may be unable to provide certain information where a legal exception applies.
11. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable timeframe.
Where applicable, you may also be able to raise a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
12. Children's Privacy
Our Website is intended for people shopping for hair extensions and related products. We do not knowingly seek to collect personal information directly from children without appropriate authorisation where required.
If you believe a child has provided personal information to us, please contact us so we can review the matter.
13. Third-Party Websites
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We recommend reviewing their privacy policies before providing them with personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will be published on our Website with the updated date.
15. Contact Us
For questions, access or correction requests, or privacy complaints, please contact:
Coco Hair Extensions
Email: info@cocohairextensions.com.au
Phone: 0420 580 126
Website: https://cocohairextensions.com.au
Mobile Terms of Service
Coco Hair Extensions
Last updated: 19 October 2026
1. About Our SMS Service
The Coco Hair Extensions mobile messaging service (the "Service") is operated by Coco Hair Extensions ("we", "us" or "our").
These Mobile Terms of Service apply when you subscribe to receive SMS or text messages from us.
We may update, suspend or discontinue the Service or any of its features from time to time. We may also update these terms, with changes published on our Website. Your continued participation after changes take effect indicates acceptance of the updated terms, to the extent permitted by law.
2. Consent to Receive Messages
By subscribing to our SMS marketing service, you consent to receive recurring text messages from Coco Hair Extensions at the mobile number you provide.
Messages may include promotions, special offers, new products, restock notifications, abandoned-cart reminders and other marketing communications relating to Coco Hair Extensions.
Your consent is voluntary. You do not need to subscribe to SMS marketing to make a purchase, and your consent is not a condition of purchasing from us.
We will send marketing messages only where we have the consent or other lawful basis required by applicable law.
3. Message Frequency and Charges
Message frequency varies depending on your interaction with us, our promotions and your subscription preferences.
Coco Hair Extensions does not charge a fee to subscribe to our SMS marketing service. However, your mobile carrier may charge you for sending or receiving text messages or for data usage, depending on your mobile plan.
You are responsible for any charges imposed by your mobile service provider.
4. How to Opt Out
You can opt out of SMS marketing at any time by replying STOP to a message where this function is supported, using an unsubscribe link where provided, or contacting us at info@cocohairextensions.com.au.
We will process your opt-out request within the timeframe required by applicable law.
After opting out, you will no longer receive marketing messages through that subscription, although necessary transactional messages relating to an order may still be sent.
If you subscribe to separate messaging services from Coco Hair Extensions, you may need to opt out of each service separately.
5. Help and Support
For assistance with our SMS service, reply HELP where supported or contact:
Email: info@cocohairextensions.com.au
Phone: 0420 580 126
6. Mobile Number Changes
You are responsible for providing an accurate mobile number and updating your details if your number changes.
If you change your mobile number, please unsubscribe your old number where possible and update your subscription details before subscribing with your new number.
7. Message Delivery
Delivery of text messages depends on your mobile carrier, network coverage, device and other factors outside our reasonable control.
We cannot guarantee that every message will be delivered immediately or successfully. To the extent permitted by law, we are not responsible for delays or failures caused by carriers, network issues or other circumstances beyond our reasonable control.
Nothing in these terms excludes or limits any rights or remedies that cannot lawfully be excluded under applicable Australian law.
8. Privacy
We handle personal information collected through our SMS service in accordance with our Privacy Policy.
For details about how we collect, use, store and disclose your personal information, please read our Privacy Policy:
https://cocohairextensions.com.au/policies/privacy-policy
9. Contact Us
If you have any questions about these Mobile Terms of Service, please contact:
Coco Hair Extensions
Email: info@cocohairextensions.com.au
Website: https://cocohairextensions.com.au
